We're here to help
Whether you have a question, found a bug, or need help with your account — reach out and we'll get back to you.
Contact Us
The fastest way to reach us is by email. We respond within one business day.
- General questions: [email protected]
- Account & privacy: [email protected]
- Feedback & feature requests: [email protected]
Common Topics
Account & Access
Having trouble signing in, or need to update your Parent account details? Email us at [email protected] and include the email address associated with your account.
Pairing a Child's Device
In the Parent app, open Children → [child's name] → Pair device to get a 6-digit code. On the child's device, open OctoLearn and enter it. Codes expire after 10 minutes.
Delete Your Account
To permanently delete your Parent account and all child profiles, follow the step-by-step guide: How to Delete Your Account. If you can't delete through the app, contact [email protected] and we will process the request manually.
Privacy & Data
For questions about how we handle your family's personal data, read our Privacy Policy. To request access to, correction of, or deletion of your personal information, email [email protected].
Bugs & Technical Issues
Found something broken? Please include:
- A brief description of the issue
- Device type and operating system
- Steps to reproduce if possible
- A screenshot if it's a visual bug
Send bug reports to [email protected].